Start a secure remote session
Remote sessions run on ConnectWise ScreenConnect and let a Northwind technician work on your computer. Connect only while you are on the phone with us.
How to connect
Open ScreenConnect on the affected computer
northwind.screenconnect.com You can also type the address into your browser.
Follow the technician’s instructions
If your computer asks to run a small program, allow it so the session can start.
Connect only after you call us
A Northwind technician connects to your computer only after you call us for help. Treat any other request for access as suspect until our team confirms it is genuine.
Call (208) 424-0125Hang up on any caller who asks for access you did not request.
Call Northwind on the number on this page, not one the caller gives you.
Our team confirms whether the request is genuine before anyone connects.