Start a secure remote session
Remote sessions run on ConnectWise ScreenConnect and let a Northwind technician work on your computer. Connect only while you are on the phone with us.
How to connect
Open ScreenConnect on the affected computer
northwind.screenconnect.com You can also type the address into your browser.
Follow the technician’s instructions
If your computer asks to run a small program, allow it so the session can start.
Connect only after you call us
If someone contacts you asking for access to your computer and you did not request help, hang up. Then call Northwind to confirm whether the request is genuine.
(208) 424-0125