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IT services for cities, counties and local government

Northwind keeps city and county offices running and public records protected. We also keep the security records auditors ask for.

Book a consultationCall (208) 424-0125

Included for local government

  • CJIS access controls
  • Public records backup
  • Support for your IT lead
  • Staff and official changes

Public records must stay available and secure

Cities and counties hold public records, payroll and resident data, often with one IT employee or none at all.

  • FBI CJIS Security Policy

    Version 6.1 applies to everyone with access to criminal justice information and requires MFA for every account.

    Northwind sets up MFA and access controls for your departments and documents them for audits.

  • Idaho Public Records Act

    Idaho Code 74-103 gives agencies three working days, or ten with notice, to answer a resident’s records request.

    Northwind backs up email and files offsite and keeps them ready for records requests.

Last reviewed . This section summarizes the rules and is not legal advice.

What Northwind provides for local government

Northwind gives each department help desk, security, backup and on-site support, along with services built for public offices.

  • CJIS access controls

    Northwind puts MFA and access controls in front of the systems your departments use to reach criminal justice information.

    • Multi-factor authentication
    • Access control
    • Control records

  • Public records backup

    Keep email and files recoverable with offsite backups and tested restores.

    • Microsoft 365 backup
    • Offsite copies
    • Restore tests

  • Support for your IT lead

    Your IT employee keeps ownership of your systems while Northwind adds project capacity. Northwind is available 24/7 for emergencies.

    • Emergency coverage
    • Security monitoring
    • Project capacity

  • Staff and official changes

    New staff and officials get their accounts on arrival, and their access ends the day they leave office.

    • Account setup
    • Same-day removal
    • Hardware procurement

Benefits across your departments

Department staff, elected officials and residents each depend on city and county IT.

  • Department staff

    Departments call one number for IT support. Northwind technicians resolve issues remotely or on site.

  • Elected officials and administrators

    Northwind keeps your security records and equipment inventory current. Officials can see what IT costs and how systems are protected before budget season.

  • Residents

    Northwind backs up the resident data your offices collect offsite and tests that it restores.

Questions about IT services for local government

Northwind also supports nonprofits, construction companies, accounting firms, law firms and schools.

Do your IT services for local government cover CJIS?

Yes. Version 6.1 of the FBI CJIS Security Policy requires MFA for access to criminal justice information systems. Northwind puts that control in place for the departments it covers and documents it.

Can you work alongside our IT employee?

Yes. That arrangement is co-managed IT. Your IT lead keeps admin access while Northwind adds project capacity and emergency coverage.

How do you protect public records?

Northwind backs up email and files offsite and tests the restores. The Idaho Public Records Act defines a public record regardless of its physical form, so email and electronic files count.

Do IT services for local government include on-site support?

Yes. Technicians work on site at any city or county building. Northwind is available 24/7 for emergencies.

Do you support the software our departments use?

Yes. Northwind supports all of the software your departments use, remotely or on site.

What are IT services for local government?

IT services for local government are managed IT services built around public offices, public records and criminal justice systems. Alongside the help desk and on-site support, Northwind provides CJIS access controls, records backup and co-managed support for your IT lead.

Talk with us about your city or county IT

Contact our team to review your backups, security and support coverage.

Book a consultationCall (208) 424-0125

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