With co-managed IT, your IT lead stays in charge and Northwind adds 24/7 emergency coverage and project capacity.
Co-managed IT is a shared model in which your in-house IT staff and Northwind divide responsibility for your environment.
Your IT lead sets the direction. Northwind fills in where your team needs more hands or more expertise.
Northwind is available 24/7 for emergencies. When an outage hits, your IT lead has our team alongside.
Your IT lead can take a vacation while monitoring and emergency coverage keep running.
Shared documentation keeps what your IT lead knows inside the organization.
Co-managed IT adds to the IT team you already have. Managed IT makes Northwind your entire IT department.
No. The service is built around your IT lead. Northwind covers for them when they are away and adds hands when a project or incident needs them.
Yes. Your IT lead keeps admin access to each tool we add, and both teams work from the same documentation.
We do, alongside your IT lead. Northwind works with Cisco, Ubiquiti and SonicWall equipment, among others.
Yes. Most of the work happens remotely, and our technicians come on site wherever you need them.
Co-managed IT is a service model in which an outside provider supports an organization’s in-house IT staff. Your IT lead stays in charge, and Northwind supplies the coverage and project help that is hard for a small team to carry alone.
We will sit down with your IT lead and find where co-managed IT helps most.
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