Privacy policy

1. Who we are

Northwind Computers, Inc. (“Northwind,” “we,” “our,” or “us”) provides managed IT services, website development, and security solutions. Our mission is to deliver technology that helps businesses operate efficiently and securely, while maintaining trust through responsible data practices.

2. Information we collect

Information you provide

We collect information that you choose to share with us, such as:

• Contact details (name, company, email, phone number)
• Billing and payment information
• Details about your IT environment or systems that help us deliver managed services
• Content and feedback provided during website design or development projects
• Information shared when you contact our support team

Information we collect automatically

When you visit our website or use our services, we may collect:

• IP address, browser type, and operating system
• Pages visited and interactions on our website
• Cookies or similar tracking technologies that help us improve functionality and security

Information from third parties

We may receive information from trusted partners or technology providers that support our managed and security services.

3. How we use your information

We use the information we collect to:

• Deliver and maintain our managed IT, web, and security services
• Improve system reliability and performance
• Communicate service updates, billing notices, and technical alerts
• Develop new features or solutions based on client needs
• Comply with legal and regulatory obligations

We never sell or rent your personal information.

4. Sharing information

We only share information when necessary to provide our services or as required by law. This may include:

• Service providers: Trusted vendors who help us deliver services, such as hosting, monitoring, or data backup.
• Legal requirements: When disclosure is required by law, subpoena, or government request.
• Business transfers: In the event of a merger, acquisition, or reorganization, your data will remain protected under this policy.

All third-party partners are required to maintain confidentiality and data protection standards consistent with ours.

5. How we protect your information

Northwind implements industry-standard safeguards, including:

• Encryption of data at rest and in transit
• Secure authentication and access controls
• Continuous network and endpoint monitoring
• Regular updates, patching, and security assessments

While no system is completely immune to risk, we continuously improve our security posture to protect client information.

6. Data retention

We retain personal and service data only as long as needed to provide our services, meet contractual or legal obligations, or resolve disputes. When data is no longer required, it is securely deleted or anonymized.

7. Your privacy choices

You have the right to:

• Request access to or a copy of your personal information
• Request corrections or deletion of inaccurate or outdated data
• Object to certain processing activities
• Withdraw consent (where applicable)

To exercise these rights, please contact us at Email us.

8. Cookies and analytics

Our website uses cookies and analytics tools to enhance your experience and help us understand how visitors use our site. You can manage or disable cookies through your browser settings. Please note that some features may not function properly if cookies are disabled.

9. International data transfers

If we transfer information outside of your country, we do so in compliance with applicable data protection laws and use appropriate safeguards to ensure your data remains secure.

10. Updates to this policy

We may update this Privacy Policy periodically to reflect changes in technology, regulation, or business practices. The updated version will always be posted on this page with the latest revision date.

11. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us: