Businesses and nonprofits across Idaho rely on Northwind for their IT.
- Founded in Boise in 1997
- Independent and owner-led
- 3 Okta Certified Consultants
- Claude Certified Associate
Managed IT services for Boise organizations
Northwind's Boise team handles IT support, cybersecurity, Microsoft 365 and backup for your organization.
One team accountable for your IT
Northwind takes responsibility for your organization's IT, from the help desk to security and backup, and answers for it when something goes wrong.
Explore managed IT servicesHelp desk support
Give your staff one number to call for any IT issue. Our Boise team tracks each request until it is fixed.
(208) 424-0125Two dedicated consultants
Each managed client works with two dedicated consultants and has the rest of our team behind them.
Documentation you own
Northwind keeps a written record of your systems as it manages them, and that record belongs to you.
Security your insurer can verify
Northwind puts the protections insurers look for in place and documents them for your renewal.
24/7 emergency support
Northwind is available 24/7 for emergencies.
Managed IT or co-managed IT
Managed IT gives organizations without IT staff a complete IT department. Co-managed IT adds Northwind's support and security to the in-house team you already have.
Managed IT
Give your staff one number to call for IT support.
- Two dedicated consultants, backed by our full team
- Help desk support for your staff
- Workstation, laptop and server management
- Network, switching and Wi-Fi management
Co-managed IT
Add 24/7 emergency coverage, security monitoring and project capacity to your in-house IT team.
- 24/7 emergency coverage
- Coverage during vacation and leave
- Security monitoring and response
- Project resources
Services available with either model
Cybersecurity
Protect sign-ins, email, devices and backups with controls documented for your insurer.
Identity and access management
Give your staff one secure sign-in on the identity platform you already use.
Cloud and Microsoft 365
Move to Microsoft 365 and keep email, files and licenses managed as you grow.
Backup and disaster recovery
Back up servers, workstations and Microsoft 365, and prove recovery with tested restores.
IT projects and consulting
Plan office moves, server replacements and migrations with a written scope.
Northwind also provides managed IT for these industries.
AI and web services from Northwind
The team that secures your systems also trains staff on AI and builds websites.
AI and automation
Northwind teaches your staff to use AI safely and automates repetitive work on the systems you already run.
- AI training at 101, 102 and 103 levels
- Automation builds
- Governance and AI usage policy
Web and software
Northwind builds and hosts websites and custom software, and maintains them with the rest of your IT.
- Website design and development
- Website hosting
- Custom software and maintenance
What our clients say
See our clientsBest of all, when explaining IT issues, they are never condescending, something I couldn’t say about our previous IT partners.
Polly Anna BrenemanManager, The Modern Hotel & BarThey always respond quickly and often they can just ‘hop on’ remotely and fix our problem right away. We’ve used them for years and years and have no complaints.
Google reviewThe Modern Hotel & BarNorthwind has assisted McCall Industrial Supply since 2007; our experience has been excellent.
Stephanie McCallOwner, McCall Industrial Supply
Your IT team, based in Boise
Northwind has supported organizations from its Boise office since 1997. We work wherever our clients operate, remotely and on site.
Talk to our team about your IT
In a consultation, we review your current setup and recommend what to change.
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