Northwind runs IT for your organization, and one Boise team supports your staff.
Northwind is a managed service provider that acts as the IT department for organizations with no IT staff of their own.
One agreement covers support for your staff and the systems they rely on.
Each managed client works with two dedicated consultants, backed by our full team.
Managed IT covers your network and firewall hardware, including Cisco, Ubiquiti and SonicWall.
We document your systems as we work, and that documentation belongs to you.
Your staff hand the problem to us and get back to work. Each issue gets a ticket and an owner.
Leadership gets a clear plan for hardware and a written record of your systems.
Your staff reach our help desk with one call, and we own the issue until it is resolved.
They always respond quickly and often they can just ‘hop on’ remotely and fix our problem right away. We’ve used them for years and years and have no complaints.
Google review · The Modern Hotel & BarAfter your consultation, Northwind prices managed IT services in a written proposal.
Projects outside the agreement get their own written scope and price before work starts.
Nonprofits receive managed IT at a reduced rate through our nonprofit IT services.
The service covers help desk support for your staff and the day-to-day care of your devices, network, security and backups. It also includes hardware purchasing and staff onboarding.
Staff call (208) 424-0125 or email the help desk from 9am to 5pm, Monday to Friday. Northwind is available 24/7 for emergencies.
Yes. Each managed client works with two dedicated consultants who know your systems and staff, and our full team stands behind them.
Yes. Our technicians work on site wherever your offices are and handle the rest remotely.
Co-managed IT is usually the better fit. It is built for organizations with their own IT staff, and your IT lead stays in charge.
Yes. Your IT documentation belongs to you, and we hand it over in full if you leave.
Managed IT support is an ongoing service in which an outside provider runs an organization’s IT under one agreement. At Northwind, one accountable team handles the help desk, devices, security and backups.
We will review your systems and recommend the right level of support.
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